Effective Date: January 1, 2025

This Privacy Policy ("Policy") governs the manner in which VIP Locksmith TN ("Company," "we," "us," or "our") collects, uses, maintains, discloses, and protects personal information of users ("User," "you," or "your") in connection with our website located at https://www.viplocksmithtn.com, and any services provided via phone, SMS, online platforms, or in person.

By accessing our website, using our services, or submitting any personal information, you agree to the terms of this Privacy Policy and consent to the collection and use of your information in accordance with this Policy. If you do not agree, do not use our website or services.

1. Information We Collect

We may collect, store, and process the following categories of information:

• Personal Identifiable Information (PII): Full name, phone number, physical address, email, service location, and other identifiers submitted by you.

• Technical Information: IP address, browser type, device identifiers, operating system, time zone, referral source, and other metadata collected automatically.

• Location Data: Geolocation information, if explicitly allowed by your device or browser settings.

• Communications: All interactions, including calls, emails, texts, and form submissions, may be recorded or monitored for quality assurance, training, compliance, and service fulfillment.

• Lead Generation Data: Information obtained through third-party lead platforms or advertising tools (e.g., Google, Meta, Yelp).

2. Legal Basis for Processing

We collect and process your data under the following legal bases:

• Consent: You voluntarily provide information and consent to its use.

• Contractual Necessity: To fulfill service requests or agreements.

• Legal Obligation: To comply with applicable laws and law enforcement requests.

• Legitimate Interest: To protect, improve, and optimize our operations and customer experience.

3. Use of Information

We may use your information for the following purposes:

• To provide, schedule, and fulfill locksmith services

• To verify your identity and location

• To communicate via phone, email, or SMS regarding service updates or follow-up

• To improve the website, marketing, and operational efficiency

• To detect and prevent fraud or misuse

• To maintain internal records and comply with regulatory requirements

We reserve the right to use anonymized or aggregated data for any legitimate business purpose.

4. Disclosure and Sharing of Information

We do not sell or lease your information. However, we may disclose your information:

• To third-party service providers (e.g., dispatch platforms, CRM tools, analytics providers) who perform services on our behalf under confidentiality agreements

• To law enforcement or government agencies as required by law, subpoena, court order, or legal process

• To defend our legal rights, enforce our Terms of Service, or protect the safety of users or the public

• In the event of a merger, acquisition, asset sale, or business restructuring, in which case your information may be transferred as part of that transaction

5. Text Messages, Calls, and Electronic Communication

By providing your phone number, you expressly consent to receive communications via SMS and phone calls, including auto-dialed and pre-recorded messages, for service, marketing, or transactional purposes. Standard messaging and data rates may apply. You may opt out by replying “STOP” or contacting us.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, tax regulations, dispute resolutions, or contractual obligations.

7. Data Security

We implement and maintain physical, electronic, and administrative safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no security method is 100% foolproof. We expressly disclaim liability for unauthorized access, hacking, or data breaches caused by third parties.

8. Use of Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and third-party tools (e.g., Google Analytics, Meta Pixel) to monitor traffic, enhance functionality, and retarget ads. By using the website, you consent to this use.

You can adjust your browser settings to reject cookies, but doing so may affect functionality.

9. Children’s Privacy

We do not knowingly collect or solicit data from individuals under 18. If we learn that personal information was collected from a minor, we will take appropriate steps to delete it.

10. International Users

Our services are intended for use in the United States. If you are accessing our services from outside the U.S., you acknowledge that your data may be transferred, stored, and processed in the U.S. where data protection laws may differ.

11. Your Rights and Choices

You have the right to:

• Access, update, or correct your information

• Withdraw consent or opt-out of marketing communications

• Request deletion of your data (subject to legal obligations)

• Lodge a complaint with a regulatory authority

To exercise any of these rights, email us at viplocksmithtn@gmail.com.

12. Indemnification and Limitation of Liability

You agree to indemnify, defend, and hold harmless VIP Locksmith TN, its owners, agents, contractors, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of your use of the website, services, or any violation of this Policy.

Under no circumstances shall VIP Locksmith TN be liable for incidental, consequential, indirect, special, or punitive damages, even if advised of the possibility.

13. Governing Law and Jurisdiction

This Policy shall be governed by and construed under the laws of the State of Tennessee, without regard to its conflict of law provisions. Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the state or federal courts located in Davidson County, Tennessee.

14. Changes to This Policy

We reserve the right to amend this Policy at any time without prior notice. Changes will be effective upon posting to our website, with the updated date noted above. Your continued use of our services constitutes your acceptance of any revised Policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

VIP Locksmith TN
Email: viplocksmithtn@gmail.com
Phone: (615) 708-3371
Website: https://www.viplocksmithtn.com